Responsible Gaming

Our Commitment to Responsible Entertainment

SilverOakManor was built on the belief that games should be a source of joy, social connection, and mental stimulation — not stress, compulsion, or financial concern. Because our platform uses only virtual coins with no real monetary value, we operate in a fundamentally different space from traditional gambling services. However, we recognise that any activity involving game mechanics can, for some individuals, develop into patterns of excessive use that may not serve their wellbeing.

We take this responsibility seriously. Our commitment is to provide tools, information, and resources that help every member maintain a healthy relationship with their time on the platform.

Signs of Unhealthy Play Habits

While SilverOakManor involves no real money, it's still important to recognise when entertainment begins to feel compulsive. Consider taking a break and seeking support if you notice any of the following in yourself or someone you know:

• Spending significantly more time on the platform than you originally intended
• Feeling irritable, anxious, or restless when not playing
• Neglecting work, studies, relationships, or physical health because of time spent gaming
• Feeling the need to play more and more to achieve the same level of enjoyment
• Repeatedly attempting to cut back on play time without success
• Using gaming as a primary means of escaping problems or negative emotions
• Lying to others about the amount of time spent on the platform

If several of these statements apply to you, we encourage you to reach out to one of the support organisations listed on this page. Speaking to someone is always a sign of strength, not weakness.

Tools We Provide

Session Awareness

We encourage all members to set personal time limits before each gaming session. Decide in advance how long you'll play, and stick to that decision. Treat it like an appointment that you wouldn't cancel for any other reason.

Account Self-Exclusion

If you feel you need a break from the platform, you can request a temporary or permanent account closure at any time by contacting our support team at support@silveroakmanor.com. We will process all self-exclusion requests promptly and without question.

Open Conversation

Our support team is always available if you want to talk about your experience on the platform. Whether it's a concern about your habits or simply a question about our games, we're here to listen and help without judgement.

Support Organisations

The following independent organisations provide free, confidential support for anyone concerned about their gaming or gambling habits — including social gaming. We are proud to signpost their services.

Tips for Healthy Play

• Set a time limit before you start and use a timer to stay accountable.
• Take regular breaks — step away from the screen every 30–45 minutes.
• Never play to escape negative emotions; if you're stressed or upset, take care of those feelings first.
• Keep gaming social — share your experience, chat with the community, and celebrate together.
• Prioritise real life — relationships, health, work, and hobbies always come first.
• Be honest with yourself — if something feels off, it probably is. Trust that instinct.

For Parents and Guardians

SilverOakManor is strictly for adults aged 18 and over. If you are a parent or guardian and are concerned that a minor may have accessed this platform, please contact us immediately at support@silveroakmanor.com so we can deactivate the account. We strongly recommend using parental controls and having open conversations with young people about gaming and responsible use of technology.

Contact Us

If you have any questions about responsible play, our policies, or our platform in general, our team is always happy to help. Reach us at support@silveroakmanor.com or through our Contact page.